Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We offer 24/7 emergency service and typically arrive within 1-2 hours for urgent calls. For stuck doors, our technicians come prepared with common parts and tools to resolve most issues on the first visit. During business hours, we often provide same-day garage door repair for non-emergency situations.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues: broken springs (most common), track misalignment, worn rollers, broken cables, opener malfunction, or power outages. Weather changes can also cause metal components to expand or contract. Our technicians diagnose the exact cause and provide a lasting solution.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options with approved credit, including 0% interest promotions on qualifying purchases. Contact us for current financing offers and to discuss payment plans that fit your budget.

Question 4

What is included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty covers all parts and labor on installations and repairs. This includes springs, cables, rollers, hinges, panels, and opener components. The warranty is transferable if you sell your home, adding value to your property.

Question 5

How long does a garage door installation take?

Accepted Answer

A typical residential garage door installation takes 3-5 hours, including removal of the old door, installation of the new door and hardware, opener setup, and cleanup. We schedule installations to complete in one visit, so you're not left without a functioning garage.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our certified technicians are trained to service all major garage door and opener brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and more. We stock common parts for fast repairs.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance to keep your door operating safely and extend its lifespan. Between professional visits, lubricate moving parts quarterly and perform monthly visual inspections for wear or damage.

Question 8

What areas do you serve?

Accepted Answer

We serve the entire Outer Banks region including Kill Devil Hills, Kitty Hawk, Nags Head, Duck, Southern Shores, Wanchese, Buxton, Avon, Hatteras, Rodanthe, Manteo. Our service vehicles are fully stocked, allowing us to complete most repairs in one visit regardless of location.

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